Frequently Asked Questions
Are your products made in-house?
Our design and print work is made here at Sugar Press. We also work with external vendors and local paper suppliers for our paper goods. You can check out some of our collaborators here.
What paper options do you have?
We offer a plethora of paper textures and colors. We mainly work with Envelopments for our paper options.
Are your products customizable?
Yes, we can personalize and customize our products to your liking.
Do you provide shipping?
Yes, we provide shipping for Domestic (USA) orders.
Are you operating during COVID-19?
Yes, we are in full operation. You can order online or make an appointment for an in-store consultation. Our special operation hours are Tues-Fri 10AM-2 PM. We are taking all the needed precautions to ensure staff and customer safety.
Can items be returned?
All products that are not custom, can be returned and refunded. However, personalized and customized items are non-refundable.
How long does the process take?
After project approval, the creation process will take approximately 10 business days (may vary depending on the project).
When should I sent out invitations for my event?
Between 3-6 months, depending on the guest list and event size.
When should we have our event RSVPs sent back?
We recommend 1 month before large-scale events.